If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If your carriage has a printhead latch, continue to the next step. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed). Wait until the carriage stops moving before you continue. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer. The carriage is the part inside the printer that holds the printhead and cartridges. Look at the carriage to see if it has a latch. Step 2: Check the carriage for a printhead latch Go to Updating or Upgrading Printer Firmware for more information. Updating the printer firmware might resolve printhead problems. HP recommends plugging the printer directly into a wall outlet. Reconnect the power cord to the printer.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the printer turned on, disconnect the power cord from the rear of the printer.Try the steps below to resolve the error. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
